Returns, Refunds & Shipping Policy

If you are not entirely satisfied with your purchase, we're here to help!

Our products can be returned within 7 days of the original purchase of the product.

 

 

To be eligible for a return, please make sure that:

 

- The product was purchased in the last 7 days
- The product is in its original packaging 
- The product isn't used or damaged
- You have the receipt or proof of purchase

 

Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

 

- By phone number: 0141 552 0127
- By email: sales@smokers-lounge.co.uk
- By visiting this page on our website: http://smokers-lounge.co.uk/contact

 

 

Send the product with its original packing and the receipt or proof of purchase, to:

All returns must be posted to :


Smokin Idea's Ltd (Trading as Smokers Lounge)
155 Gallowgate 
Glasgow 
G1 5AX


Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Smokers Lounge.

 

Orders containing Cigars (part or whole) shipped outside the UK will be dispatched with tracking number, however in the event of customs or excise duty being applied by the buyer’s country laws the liability will be the sole responsibility of the buyer. 

 

SMOKERS LOUNGE IS NOT LIABLE FOR CHARGES (VAT, TAX OR DUTY) OCCURED ON ANY GOODS SHIPPED OUTSIDE THE UK.

 


Damaged items

If you received a damaged product, please notify us immediately for assistance.

 

Sale items

Sale items can be refunded.

 

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

 

- By phone number: 0141 552 0127
- By email: sales@smokers-lounge.co.uk
- By visiting this page on our website: http://smokers-lounge.co.uk/contact